# Kickstart Your 2025 Performance Improvement Initiatives.

The 2025 benchmark arrives at a pivotal moment for professional services. Economic shifts, tech innovation, and evolving client demands are reshaping the industry.

More than ever, professional services organizations (PSOs) need a clear roadmap to navigate these changes. This report reveals how top firms leverage advanced technology—not just for automation, but for always-on optimization that drives lasting success.

[Get the report](/content/resource/2025-professional-services-maturity-benchmark#/index.html)

## Inside the report…

This year’s benchmark of 403 firms highlights mounting profitability pressures, the importance of operational efficiency, and AI’s growing impact in distinguishing leaders from laggards. Amid 2024’s economic and regulatory shifts, firms saw:

4.6%

Revenue growth dropped to

68.9%

Billable utilization fell to

9.8%

EBITDA declined to

[Get the report](/content/resource/2025-professional-services-maturity-benchmark#/index.html)

### SPI Research identified five strategic moves firms must make to stand out:

Success depends on optimizing all five, not just focusing on growth or profitability.

01

#### Reimagine pricing   & value delivery  
02

#### Deploy AI   with purpose  
03

#### Turn utilization into   a competitive advantage  
04

#### Deepen client   engagement  
05

#### Recalibrate the   workforce model

##### Sustainable success requires balanced performance across all business areas.

There is a correlation between all KPIs. Increasing levels of business process maturity results in significant performance improvements.

[Get the report](/content/resource/2025-professional-services-maturity-benchmark#/index.html)

### Almost all key metrics improve with PSA adoption.

Professional services automation solutions continue to drive significant operational performance benefits, yielding higher revenue and profit for professional services organizations.

117%

increase in EBITDA  
8%

increase in billable utilization  
11%

increase in project margins

### The Power of Data-Driven Decisions

By breaking down data silos and sharing insights across teams, leading PSOs are able to drive growth, efficiency, and financial success:

- Higher Revenue Growth: PSOs with a strong data focus achieve significantly higher revenue.
- Increased Efficiency: Data-driven organizations operate more efficiently, maximizing productivity.
- Future-Ready Strategy: Leverage data and AI to stay ahead in an evolving market.

### Taking PSA technology to the next level

See for yourself why Kantata ranks as #1 supplier of professional services automation in the 2025 Professional Services Maturity Benchmark.

Kantata develops vertical SaaS technology that redefines what’s possible in professional services. AI optimization is at the core of everything we do, transforming project delivery and resource management to engage customers, empower teams, and maximize performance:

##### Network-Enabled Resource Management

[RESOURCE RIGHT](/content/psa/resource-management-software/index.html)

##### People-Centric Project Management

[DELIVER BETTER](/content/psa/project-management-software/index.html)

##### Client-Inclusive Team Collaboration

[STAY CONNECTED](/content/psa/team-collaboration-software/index.html)

##### Quote-to-Cash Financial Management

[ENABLE PREDICTABLE OUTCOMES](/content/psa/financial-management-software/index.html)

##### Decision-Enabling Business Intelligence & Insight

[SEE THE FULL PICTURE](/content/psa/business-intelligence-software/index.html)

##### Visibility & Flexibility Enhancing Integrations & Workflows

[INTEGRATE EFFICIENTLY](/content/psa/integrations/index.html)

# 2025 SPI Professional Services Maturity Benchmark

[Get the report](/content/resource/2025-professional-services-maturity-benchmark#/index.html)

## Get access to the full report

Benchmark your organization's performance against the industry with the 2025 SPI Maturity Benchmark.